Terms & Conditions

Welcome to Katy Halliday Fine Jewellery. These Terms and Conditions (“Terms”) outline the rules and regulations for using our website, www.katyhalliday.com (“the Site”), and for purchasing products or services (“the Service”) from us. By accessing the Site and/or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site or our Services.

Overview

This website is operated by Katy Halliday Ltd, trading as Katy Halliday Fine Jewellery (“Katy Halliday Fine Jewellery”, “we”, “us”, “our”). By browsing our website or purchasing from us, you agree to these Terms and Conditions and the policies referenced within them.

Online Store Terms

You must be aged 18 or over to place an order.

You may not use our website or services for any unlawful or unauthorised purpose or infringe the rights of another person.

General Conditions

We reserve the right to decline or withdraw our services from any person, at our sole discretion and at any time, with or without providing a reason.

You acknowledge that information you submit through the Site, excluding payment details, may be transmitted in unencrypted form and may pass through multiple networks. All payment details are encrypted in transit and processed securely by our authorised third-party payment providers.

You must not copy, reproduce, resell, or otherwise commercially exploit any portion of the Service or any content on the Site without our prior written consent.

Our Jewellery

Collection Jewellery

The majority of our collection jewellery is made to order. Product descriptions identify the design, metal and stone specifications.

While we take all reasonable care to represent our jewellery accurately, minor variations in colour, texture, and size may arise from the handcrafted nature of our work and differences between screen displays.

Private Commissions

Each bespoke piece is individually designed and handcrafted to order by Katy Halliday Fine Jewellery. A non-refundable deposit is required to begin the design process. Your written approval of the design or selected diamond, where required, authorises us to secure materials and commence production. Changes may not be possible after this stage, and any change, including any additional work or cost involved, must be agreed with us. A private commission order is final, and no refund will be available.

All design sketches, CAD models, and other creative materials and text produced by us remain the intellectual property of Katy Halliday Fine Jewellery.

Diamond Selection and Approval

Where approval is required, we will provide a 360 video of the selected diamond with close up image. This individual preview service applies to diamonds, not coloured gemstones.

Please confirm your approval as soon as possible to secure the selected stone. If the diamond becomes unavailable, we will source an alternative for approval.

Once you approve the diamond or design, we proceed with securing materials and production. Changes after this point may not be possible. Any change must be agreed with us, together with any additional work or cost.

Pricing and Payment

UK prices are listed in GBP (£) and include VAT. International prices are displayed in the selected currency, with applicable taxes shown at checkout. Unless included at checkout, import duties, taxes and customs fees are the customer’s responsibility.

Prices and availability are subject to change without notice. We reserve the right to correct any errors, inaccuracies, or omissions relating to pricing or product descriptions, and to cancel or refuse any orders placed with incorrect information.

For private commissions, deposits must be paid before design work commences and balances settled in full before production begins. Payment must be made in full at the time of purchase for all other items.

Delivery

Estimated delivery times are provided on product pages. Please contact us if you have a specific delivery date requirement. Please note that delivery times may vary depending on the destination and product type.

International customers are responsible for any customs duties, import taxes, or fees that may apply.

Returns and Refunds

Our Returns & Refunds Policy sets out the conditions and process for returns, cancellations and refunds.

Intellectual Property

All content on this Site, including images, designs, text, graphics, and logos, belongs to Katy Halliday Fine Jewellery or its licensors and is protected by UK and international intellectual property laws.

You may not reproduce, distribute, or otherwise use any of this content without our prior written consent.

Personal Information

Our Privacy Policy explains how we collect, use, share and protect personal information.

Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, secure, or error-free.

In no case shall Katy Halliday Fine Jewellery, our employees, partners, or suppliers be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or services.

Should any jurisdiction not allow limitations of liability for incidental or consequential damages, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify and hold harmless Katy Halliday Fine Jewellery, our affiliates, partners, officers, directors, agents, suppliers and employees immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Severability

If any provision of these Terms is found to be unlawful, void or for any reason unenforceable, that provision shall be deemed severed and the remaining provisions shall continue to be valid and enforceable.

Our rights

We reserve the right to:

modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Governing Law

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

Company Details

Katy Halliday Ltd is registered in England and Wales, company number 14204432, VAT registration number: GB420151359 . Contact: hello@katyhalliday.com or +44 20 3026 1585.

Registered office: 3rd Floor, 86–90 Paul Street, London, England EC2A 4NE. This is a correspondence address only. Jewellery returns are not accepted at this address. We do not accept responsibility for loss, damage or delay caused by sending jewellery here contrary to our return instructions. Please use the return address and shipping label supplied by our Client Care Team.