Delivery & Returns

Production and delivery

We offer complimentary premium delivery via Royal Mail Special Delivery in the UK and FedEx International Priority® to all other destinations.

Each design is made to order. Please allow approximately four to six weeks for production following any required diamond or design approval. If you need your item sooner than this, please contact our client care team for assistance.

Dispatch & delivery

Once your order has been dispatched, we will email you confirmation and full tracking details. Your jewellery is sent in discreet outer packaging using a tracked service, with a signature required on delivery.

International duties and taxes

For deliveries outside the UK, import duties, local taxes and any customs clearance charges are payable by the customer. These are separate from our complimentary delivery and may be collected by the carrier or customs authority before delivery. Charges depend on the destination and applicable customs rules.

Bespoke commissions and personalised pieces are made to order and non-returnable.

For collection pieces (excluding earrings), we offer a 14-day return policy from the date of delivery, provided items are unworn, undamaged, and returned in their original packaging including any certificates.

We are unable to refund import duties, taxes, or customs fees on international returns.

To arrange a return or discuss your order, please contact Client Care.