KATY HALLIDAY · CLIENT CARE
Returns
Bespoke commissions and personalised pieces are made to order and non-returnable.
For collection pieces (excluding earrings), we offer a 14-day return policy from the date of delivery, provided items are unworn, undamaged, and returned in their original packaging including any certificates.
We are unable to refund import duties, taxes, or customs fees on international returns.
To arrange a return or discuss your order, please contact Client Care.