CLIENT CARE
Fine jewellery is made to be worn. A little considered care will help preserve its finish, settings and brilliance.
Fine jewellery is designed to be worn, but it will naturally collect oils, cosmetics and everyday residue. Put jewellery on after fragrance, skincare and make-up where possible, and remove it before swimming, strenuous exercise or using household chemicals.
Store pieces separately when they are not being worn so that diamonds and metal surfaces do not rub against one another.
For routine cleaning at home, use lukewarm water with a small amount of mild washing-up liquid and a very soft brush. Gently clean around the setting and underneath the diamond, rinse thoroughly and dry with a soft, lint-free cloth.
Avoid abrasive cleaners and improvised chemical solutions. Ultrasonic and steam cleaning are not suitable for every piece or setting, so ask us before using them.
Precious metals develop fine surface marks with wear. This is normal and becomes part of the character of a piece. Polishing can restore a brighter finish, but because polishing removes a minute amount of metal it should be done thoughtfully rather than too frequently.
Rings worn every day should be inspected periodically, particularly pieces with raised or fine diamond settings. If a stone moves, a claw catches, or a piece receives a significant knock, stop wearing it and have it checked before further use.
For advice about a Katy Halliday piece, please contact us.
We’re here to help you care for your jewellery for years to come, with complimentary professional cleaning and inspection arranged through our client care team. We recommend periodic inspection to keep your piece in beautiful condition. Where appropriate, we can also arrange polishing or rhodium plating, with any additional charge agreed with you before work begins.
We offer a complimentary first resize, subject to the design being suitable for the requested adjustment, within 30 days of delivery. Please contact our client care team to arrange it. The client is responsible for return shipping fees. Any limitation or additional work will be explained before you proceed.
Every Katy Halliday creation is covered for life against manufacturing defects in materials or making. If a covered manufacturing fault is identified following assessment, we will repair the piece without charge or, where repair is not appropriate, replace it at our discretion. Your statutory rights are unaffected.
This manufacturing warranty does not cover ordinary wear, accidental damage, loss, theft or damage resulting from misuse.