Delivery & Returns

Production and delivery

We offer complimentary premium delivery via Royal Mail Special Delivery in the UK and FedEx International Priority® to all other destinations.

Each design is made to order. Please allow approximately four to six weeks for production following any required diamond or design approval. If you need your item sooner than this, please contact our client care team for assistance.

Dispatch & delivery

Once your order has been dispatched, we will email you confirmation and full tracking details. Your jewellery is sent in discreet outer packaging using a tracked service, with a signature required on delivery.

International duties and taxes

For deliveries outside the UK, import duties, local taxes and any customs clearance charges are payable by the customer. These are separate from our complimentary delivery and may be collected by the carrier or customs authority before delivery. Charges depend on the destination and applicable customs rules.

At Katy Halliday, each piece of fine jewellery is individually made to order and hand-finished by our artisans in Hatton Garden. We want you to feel complete confidence in your selection. We offer a 14-day return window from the date of delivery.

1. Return Conditions

To be eligible for a full refund, your jewellery must arrive back at our London atelier in its original, unworn condition, housed in all its original luxury packaging, and accompanied by its official GIA or IGI grading certificates.

• Please Note: Due to their bespoke nature, private commissions and pieces that have undergone custom engraving or resizing cannot be returned or exchanged.

2. Return Shipping

While we provide complimentary insured shipping for all deliveries, return shipping costs and any customs duties and taxes are the responsibility of the client.

Because securing high-value transit insurance can be complex, we arrange the return courier for you.

• Contact our Client Care Team. We will generate a secure, fully tracked, and insured shipping label via our premium courier partners.
• The exact cost of this subsidised, insured return label will be deducted directly from your final refund, ensuring your piece is fully protected without you having to source third-party high-value insurance.

3. The Return Process

1. Contact Client Care within 14 days of delivery.
2. Safely secure your jewellery, presentation box, packaging and GIA/IGI certificate inside the original shipping box, following the packing instructions provided.
3. Within 14 days of your return notification, print the provided label, hand your parcel to the scheduled courier and retain your proof of postage.

• Please Note: returns are not accepted at our administration address and we do not accept any responsibility for packages sent to this address.

Your jewellery will be inspected on arrival. Your refund will be processed to your original payment method without undue delay and within seven business days from receipt as standard.

If your return is declined, we will explain the reason and confirm any shipping charges payable. Where applicable, these may include both the original return and the cost of returning the jewellery to you. Your statutory rights remain unaffected.